Refund policy

Returns

We want you to feel good about your Gangster Moose purchase. You may request a return within 30 days after your order is delivered.

To qualify, an item must be unused, unworn, unwashed, and in its original condition. Please include your order number or other proof of purchase.

To start a return, email sales@gangstermoose.com. Please wait for return instructions before sending your item.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within 7 days of delivery. Include your order number and clear photos so we can make it right.

Return shipping

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable.

Items that cannot be returned

Personalized items, custom items, gift cards, final sale items, and items that have been used, worn, or washed cannot be returned. Contact us if you are unsure whether your item qualifies.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order after the return is approved.

Refunds

We will inspect your return and let you know whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may need up to 10 business days to post the refund.

Questions may be sent to sales@gangstermoose.com.